Need help? Click here to contact our team

Your Safety Matters To Us

We respectfully ask that you still wear face coverings in our showrooms if you can.

While the easing of restrictions means that some safety measures will no longer be a legal requirement, we’ve listened to customers and our colleagues feedback, and we know a lot of people remain cautious.

We have a number of vulnerable team members in our showrooms and as such, as well as operating on our priority appointment system, we are respectfully asking anyone visiting our showrooms to please continue wearing a face covering in our showrooms if you can. Our teams will also be doing so throughout every appointment and any time spent in the showrooms for meetings or service.

Although the legal requirement to wear a face covering in England ends on 19 July, the government recommends that people continue to wear a face covering in enclosed spaces. So we’re encouraging our colleagues and you, our customers, to continue wearing face coverings if you can for the safety of both our teams and yourself.
We will also be providing complementary disposable face coverings to anyone who does not have one with them.

Thank you for your cooperation, we look forwards to welcoming you into our safe and friendly environment.

Priority Appointment System

In order to not only provide the highest levels of service, but also to help limit the numbers of people in our showroom at any one time, we are now offering our Priority Appointment Service meaning you can visit us, assured that one of our team will be available to offer any help or expert advice, as well as guiding you through finding your perfect piano in a safe and relaxing environment.

During every demonstration, our teams will be wearing face coverings, all instruments will have been sterilised and cleaned before your appointment and hand sanitisers will be available at multiple points throughout the showroom.

Our teams will also continue to respect social distancing guidelines throughout your time with us.

In order to streamline this process, you can find availability and book an appointment online 24/7 here or if you would like more help, advice or have any questions around any of our pianos, please contact us directly and our team are happy to help. 

Book A Demonstration

Book a personalised demonstration in our dedicated piano showrooms in Cambridge, Norwich and Derby.

Visit Our Showrooms

Want to learn more about our showroom experiences? Read our policies here.

Contact Our Experts

Need help or have a question? Our experts are here to help!