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We're Here To Help!

Welcome to our FAQ page, where you can find all of the correct points of contact for your every need. We aim to continue to grow this list as we continue our quest to becoming the best piano and music retailer in the UK! 

Do You Deliver Outside Of The UK?

Currently, we do not deliver pianos or musical instruments outside of the UK.


Where Is The Rest Of My Order? 

If your order is incomplete, please bear in mind that products may be sent out from multiple locations and so arrive separately; please allow a little extra time before contacting us. For damaged products, incomplete orders or dispatched orders that don't arrive within the expected time period, please email our Customer Services team, via email, live chat or phone during normal opening hours. If you prefer, you can also return damaged goods to us via the returns methods listed below or to our showrooms.


Can I Return My Piano?

We want you to be happy with your purchase. If you're not, just return the product to us or to one of our showrooms, following the instructions above, and we'll exchange or issue a credit note in the name of the person who originally placed and paid for the order. Please see here for more information on our returns policy

Where Are Your Showrooms?

We have one incredible and award-winning showroom in Cambridge.  Find our showroom here.

Why is my account not working?

If you are a previous customer at Millers and are trying to login to your previous account, as you may have noticed, we have now moved website, your details and information have been safely transported however you may need to reset your password in order to reactivate your account. Please contact customer service if you have any issues.

Useful Links

To Make An Enquiry About Purchasing A Piano - Click Here

For Delivery Information - Click Here

For Our Privacy Policy - Click Here