We’ve been selling pianos for over 165 years and between our three showrooms Millers, Cookes and Foulds, over 427 years. With that much history, heritage and experience we want every single one of our customers to know that you are in safe hands.
Because an instrument is such a special and important purchase, we want you to fully understand that kinds of traits that we value and strive to deliver to every single one of our customers, whether they are buying a grand piano, to their very first portable.
We believe that when our customers succeed, so do we. We want to make sure every single customer is recommended the right piano for them. We’ll never try to recommend something out of your ability range, or demonstrate something you don’t understand.
We love music and want you to love it too, that is why every single showroom demonstration we offer is a personalised experience where we get to understand you, your goals and your dreams.
We love what we do and are incredibly passionate about it. The day that passion stops is the day that we fail both you and ourselves. We want you to fall in love with your new piano, violin, saxophone, flute, headphones, stool and everything in between.
That is why we will always make sure your every question has been answered and that you always know we are here to help whenever you need us.
We’re incredibly proud to have a team that is passionate about helping people. We have staff from all different backgrounds and all different walks of life, but all share a common passion for music and helping people however we can.
We believe in only hiring great talent and investing in our people so we can give you (the customer) the best possible experience when shopping with us. We want this passion to go beyond our business and into our extensive community of teachers, schools and music lovers across the nation!
There are a lot of piano suppliers in the world, so what sets us apart? The service we provide to our customers.
Delivering great service is at the heart of everything we do and is why it is the number 1 attribute we look for in every single one of our team members. We use state of the art technology and customer management to make sure you are always kept in the know on your product and that we can supply as many resources through our extensive product knowledge as possible to enhance your playing experience.
We do this by taking the time to understand your needs. To listen to you, find out who your instrument is for, what styles of music you like and everything in between to give you the most rewarding buying experience possible.