You can apply at any time 24/7 using the buttons on this page or QR code in our showroom.

Our team will review the application, check our stock, and if everything is OK they will approve. This will automatically send you an e-contract via our signing partner Pandadoc. Read our contract, all the key terms are laid out in an easy-to-read format, and if you're happy then sign it and upload a copy of your ID and Proof of Address. This will automatically trigger an invoice from Xero, our Finance system. You need to set up a Direct Debit with GoCardless by filling out your bank details in the link from the invoice.

You'll receive a notification when your item is ready to collect with all the instructions you need.

You can apply using the QR code in the showroom and the team will offer help you if you need it. Our showroom is often very busy, especially at the weekend.

If you are making a special trip we would highly recommend you contact us in advance. Instrument sizing appointments i.e. cellos and violins can be booked via our online booking system.

Our team will do their best to help but often you may be asked to apply and then to return later so our team can process everything correctly. Please note this may involve you returning on another day.

The minimum rental terms is just 3 months meaning you have plenty of time to try an instrument out but not so long if it doesn't work out.

You can swap the instrument if you want at any time if it's not for you. However return an instrument before the 3 month minimum term but you will still be charged for the 3 months as per your contractual term.

Our rental service is collection only. This allows us to simplify the process and keep the cost down of the rental for you. Larger rental items cannot be easily returned by the existing courier network.

For larger items such as pianos or drum kits we have a loading bay directly outside the showroom, less than 5 metres from our showroom door. You can pull up right outside and we can help you with loading your rental item.

For locals there is ample cycle bays on Hobson Street just opposite us.

* We are investigating the possibility of shipping smaller items that have robust cases such as flutes, clarinets, and violins. If this is something that you would like to know about please contact our Customer Support team at support@millersmusic.co.uk

If you are unsure on how to size a cello or what size you may need, firstly, speak with your teacher who will be able to advise.

For those looking for a rough guide however, age is a Sizing the violin is easy. Simply ask the child to stand straight with their left arm held out horizontally.Then grab a tape measure or measuring tool and measure from the base of their neck to the centre of palm of their hand.Then compare the length of their arm with the chart. This is the full length of the arm and should give enough of an indication to base a violin sizing from.good way to give a rough indication on which size cello a child may need, of course this may vary slightly based on the arm length of the child.

As part of your contract, should you choose to purchase an instrument you will receive a rental credit or "Money Back" against the purchase based on rental monies paid.

This amount is calculated as a percentage of total rental money paid and based on a sliding scale. Generally this will comprise: -
Purchase with 6 months - 100% money back
Purchase within 12 months - 70% money back
Purchase after 12 months - 40% back
*These are only an example. The actual terms will be as laid out in your contract.

Rental instruments are generally not for sale, especially electrical items but we do offer some rental instruments for purchase..

We offer an upgrade option where we assess which instrument is right for you at the time of you would like to upgrade. In the case of electronic products this means you receive a new, full manufacturer's warranty for your product.

If the instrument develops a fault then just get in contact by email support@millersmusic.co.uk, our team will assess the issue and determine the best course of action. We can organise a repair or replacement if required.

Damage is not covered and cover of the instrument is an integral part of your obligation. You will be charged for damage that is not deemed to be wear and tear.

Absolutely not. Quite the opposite - in fact we believe buying cheap, often unrepairable instruments is a waste and unsustainable.

We believe our innovative rental scheme is one of the most affordable and risk-free ways to get started, get back into music, or try another instrument.

Not only is minimum rental just 3 months, you get up to 100% of your money back if you buy an instrument from us. This is better than renting a car or even a house!

You can just bring the instrument back to us once you're minimum term has expired. You can let us know if you would prefer by email our Support Team at support@millersmusic.co.uk and they will log your instrument as "Returning" which will also send you a few details to check before returning. Although we state 30 days notice as being required in our contract we never enforce this unless we're forced to retrieve our instrument when somebody doesn't return it.

We will cancel your contract as soon as we have checked over the instrument and that's it. Your instrument can then be reused again.